Job Description

Lextorah is seeking a proactive and professional Customer Service Representative to serve as the first point of contact for prospective and existing students.
 
Key Responsibilities:

• Respond to inquiries (walk-in, phone, WhatsApp, email)
• Provide accurate information on courses and enrollment
• Follow up on leads and manage student records
• Coordinate schedules and communicate updates
• Handle complaints professionally and escalate when necessary
   

Required profile for job ad: Customer Service Representative - Yaba

Requirements:

• Minimum of OND/HND/Bachelor’s degree
• At least 2 years of customer service experience (education sector is an advantage)
• Strong communication and organizational skills
• Proficiency in Microsoft Office
• Must reside in Yaba or its immediate environs (mandatory)

Key Competencies:

• Excellent interpersonal skills
• Attention to detail
• Problem-solving ability
• Time management
• Emotional intelligence
• Sales awareness (ability to convert inquiries into enrollments)