Job Description

We are looking for a Collection Specialist.
 

Key Responsibilities :

• Contact clients via phone calls, emails, and text messages to discuss due and overdue payments.
• Negotiate repayment plans and follow up on outstanding debts in a professional manner.
• Review loan agreements, payment histories, and account records to determine appropriate collection strategies.
• Negotiate settlements, restructuring plans, and payment arrangements with customers.
• Maintain accurate records of all communications, payment commitments, and account status in the company’s database/system.
• Provide guidance and support to clients by addressing concerns and offering suitable repayment options.

Required profile for job ad: Collection Specialist - Lagos

Requirements :

• Experience in Debt Collection, Customer Service, or Financial Services is highly preferred.
• Bachelor’s degree in Finance, Business Administration, or any related field.
• Must have completed NYSC.
• Strong communication, negotiation, and interpersonal skills.
• Ability to work under pressure and meet recovery targets.