We are seeking a Digital Solutions Supervisor to support in enhancing our digital platforms. This is your chance to work at the intersection of innovation and impact, overseeing product enhancements, benchmarking with the best, and ensuring that users (internal and external) get the most out of our tools. If you're excited by smart systems, seamless solutions, and bold improvements, this role is for you.  The position is a permanent role and is open at the Head Office. What will your role be? Reporting to the Head, Digital Banking and Alternative Delivery Channels, your responsibility will be to: Oversee the development and continuous improvement of digital products. Coordinate and support digital-related projects across departments. Enhance onboarding experiences for both customers and staff. Benchmark digital tools and stay updated on industry trends. Collect and act on feedback to improve digital experiences. Liaise with vendors to resolve platform issues efficiently. Provide training and support to ensure effective use of digital channels. Monitor platform performance and user adoption for ongoing optimization.   MAIN RESPONSIBILITIES Product Development & Enhancement Project Coordination & Support Monitor and Improve Onboarding Processes Product Benchmarking Customer/Staff Feedback Liaise with Vendors for Platform Issue Resolution Training   CHALLENGES Ability to manage projects involving various stakeholders, internal, local, and international partners. Understanding of business drivers. Strong organizational and analysis skills Travel outside Accra to outstation branches.   Required Skills or Experience Bachelor’s degree in business, Information Technology, Social Sciences, or a related field. Minimum 3 years relevant experience. Experience & Skills Proven experience in product management, preferably in digital channels or fintech. Strong project management skills. Excellent analytical and problem-solving abilities. Effective communication and interpersonal skills. Ability to work collaboratively with cross-functional teams. Ability to work independently and as part of a team. Familiarity with digital product development and enhancement processes.   INTERPERSONAL RELATIONS Directly reports to the Head, Digital Banking & Alternative Delivery Channels Works closely with the Sales and Distribution, IT, Back-Office, Marketing, and Risk Teams at Advans Ghana and the Group. Manages the evolution of digital products. Develops professional networks and partnerships

What will your role be? Responsible for supporting the recruitment team with a primary focus on ensuring that reference checks are conducted accurately and on time. In addition, shall support the Recruitment Team with other HR functions in the management of the Human Resource Department of the institution MAIN RESPONSIBILITIES Ensure all candidate references are thoroughly checked and documented promptly. Maintain clear and professional communication with candidates regarding the status of their reference checks. Accurately record and manage reference check data in the recruitment system. Assist the recruitment team with various tasks, including job postings, resume screening, sharing feedback to unsuccessful applicants, and interview scheduling. Perform administrative duties related to recruitment, such as maintaining candidate files and preparing recruitment reports. Ensure all reference checks comply with company policies and relevant legal requirements. Provide feedback and suggestions to improve the reference-checking process CHALLENGES Dealing with unresponsive contacts or language barriers, which can delay the process. Managing a large number of reference checks simultaneously Required Skills or Experience You have a: Higher National Diploma, a Diploma or currently pursuing a degree in Human Resources, Business Administration, or a related field. Strong organizational skills with attention to detail. Excellent communication and interpersonal skills. Ability to handle confidential information with integrity. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint). Ability to work independently and as part of a team. Eagerness to learn and adapt in a fast-paced environment.  

The position is a permanent role and is open in Accra, Koforidua, Ho, Mankessim & Kumasi What will your role be? Reporting to the Head of Recovery The Recovery Officer is responsible for: The collection of debts before legal recovery proceedings commenced, negotiating payments, handling defaulters’ inquiries, and providing administrative assistance. Assisting in implementing the operational policies, procedures, and guidelines and working on the prevention, detection, and correction of risks related to the above-mentioned core activities. Most importantly, prevent Advans Ghana from losing more than it has invested. Overseeing the Pre-Litigation portfolio (PAR 90 and Write-Off loans) and working closely with the Client Relationship Officer to recover any amount owed to Advans. Officers will be assigned to a team.   MAIN RESPONSIBILITIES To meet agreed performance targets and provide a quality service with a high level of Customer Care. To develop and operate effective working practices that promote the smooth running of the Unit. To be prepared to visit debtors to prompt payment and personally serve Demand Notices to debtors while adhering to Advans Ghana policies and procedures. To develop and maintain a working knowledge of policies, procedures, and guidance and to work with them. And be able to keep abreast of changes in legislature, and national and local trends. Must be able to investigate and locate absconded clients and recover any amount due. To liaise directly with relevant external agencies, Police, Valuators, Auctioneers, and Lawyers. To identify risk and prevent fraudulent applications by other team members as well as clients. And must be able to advise on major risk issues on the market for implementation. To ensure cash collection on payment control is administered in line with Audit requirements. To take part in Performance Management reviews with the team leader to ensure that individual targets are achieved to support the aims and objectives contained in the service plan To promote and apply the standards and principles of Advans Ghana and manage resources ensuring that the delivery of services continues to be cost-effective. To undertake other relevant duties that may be required.   GENERIC ACTIVITIES Prospection, Recovery   CHALLENGES Dealing with difficult defaulting clients. Poor addressing system impedes the search for the location of clients and guarantors. Delays in court processes tend to affect recoveries of bad debt. Required Skills or Experience At least an HND and/or a Bachelor’s Degree A minimum of one (1) year of work experience in Banking/microfinance and specifically Debt Recoveries in a financial institution.

The role is open in all branch networks, especially Bolgatanga. Contract with the potential for renewal. What will your role be? The urban Mobile Banking Officer represents Advans in the field (at clients’ business places). The objectives of his/her function are the following: Developing a savings and deposits portfolio Ensuring clients have access to and can use any delivery channel proposed by Advan Providing field support to on-time loan repayment   MAIN RESPONSIBILITIES Commercial activities Organize prospecting and communication actions in the zone of intervention (markets and commercial areas) in collaboration with the other branch staff. Individually prospect new clients and undertake cross-selling activities to new and existing clients by understanding their needs and providing accurate information on Advans products & services Follow up the prospects by regular contact with the identified potential clients, using the prospecting tools (forms, CRM, etc.). Ensure high quality of service to increase clients' adherence to Advan's   Deposit mobilization Encourage clients to make deposits and promote savings by: Maintain regular contact with clients by organizing visits to the field. Proposing savings accounts adapted to the client's needs Providing training to clients about savings habits Encouraging clients to make regular deposits and transfers to their Advans account, especially give loan repayment   Remote access to Advan's Ensure clients have convenient remote access to Advans products by: Facilitating non-cash transactions on the field such as: creating clients, opening accounts, taking loan applications Enrolling clients in the e-cash service and performing the field collection for e-cash clients, with specific attention to late repayments Enrolling clients in the Mobibank service, supporting a good uptake of the service (providing training, coaching, and support in case the clients meet challenges, enhancing trust in the service), and guiding clients on how to repay their loans through the Mobibank service Promotion of any other alternative delivery channel put in place by Advan's Documenting the client’s request and or needs regarding delivery channels through the appropriate tools and ensuring follow-up on these requests and or needs Representing Advans on the field and serving as an information channel between Advans and the urban clients   Organization Ensure compliance of all operations performed with Advans policies and procedures Report to direct supervisor on activities and issues With support from a direct supervisor, monitor targets’ achievement and regularly review priorities both at portfolio and client’s level With support from a direct supervisor, consistently prepare an optimized schedule and ensure application on the field Share information and best practices with other Mobile Banking Officers   Challenges of the job Maintain a close relationship with a large client portfolio Propose a tailor-made approach to each client Ensure a proper time organisation Travel to urban/rural zones daily   Required Skills or Experience You have a: Minimum completion of SSCE Certificate, WASSCE, Diploma Good mathematical ability

The role is open in all branch networks. Candidates from Bolgatanga are strongly encouraged to apply.   What will your role be? Reporting to the Branch Manager/Deputy, the Customer Service Officer is responsible for all banking services tasks. He/she must be able to act as a teller and be able to manage all administrative and commercial tasks in the branch.   MAIN RESPONSIBILITIES   Banking Services Sector   Cash Transaction   Carry out all cash-related transactions (loan release, repayments, cash deposit/withdrawal on the deposit accounts…) Ensure the alignment of cash transactions with the in-place Advans Ghana policies and procedures Respect AML/KYC policies by identifying all the clients and reporting any suspicious transaction Register all cash transactions in the MIS system used for serving the purpose Report any cash shortage or overage to the supervisor Be able to analyze the transactions/flows on client’s account and be able to give advices   Front/ Back Office Tasks   Manage the MIS by creating and updating of clients loan and deposit applications and accounts. Prepare all contract documents before signature by clients and branch manager Prepare past due notices documents for dispatch by client officers   Control   Control the loan appraisal form and the client file before loan committee meeting, loan disbursement and after the signature of BM and clients. Check that all files are complete and ready for loan committee Ensure all documents generated during branch operational activities are filed in a due manner as laid down by policy and procedure Correct all mistakes created in orbit and reported by DQC Share information and best practices with the other branch staff Report all the issues related to the job to immediate supervisor Use the reporting tools for control and analysis   Commercial Activities   Welcome and inform the customers and potential customers at the branch. Conduct information meetings organized in the branch for potential clients Participate in collective prospection and other commercial activities in the market areas with the client officers. Deal with clients in a manner that is conducive to strengthening Advans Ghana public image Participate in field promotion of Advans Ghana products and services. Be actively involved in the development of deposits in the branch. Identify clients’ needs and cross-sell new products/services. Participate in the promotion of new products and services by giving information to customers at the teller counter   Administrative Activities   Make arrangements of branch planning (Loan committee meeting, Client officer planning…) Ensure that branch documents are filed in a due manner, keeping the Advans Ghana standards. Prepare all the contract documents before signature by clients and branch manager. Establish and maintain good and clear working relationships with other branch staff. Assist in the training and coaching of new and existing staff   GENERIC ACTIVITIES   Prospection, Account opening, filing   CHALLENGES   Deal with very sensitive customer issues that needs high level of secrecy May be asked to undertake relieve duties in a different branch without notice May be asked to temporarily play a different role in the same branch when there is a shortage of staff May be asked to support the commercial activities of other branches May be asked to participate in branch commercial activities   Required Skills or Experience   You have a:   At least an HND, bachelor’s degree, and other professional qualifications Specific training required A minimum of one (1) year working experience (National Service inclusive). Practical knowledge of micro/small businesses and the market environment is an advantage